In this blog post, we have the pleasure of catching up with Chester Gorski, the Chief Information Officer and Chief Operating Officer of Techcom Bank. In this insightful conversation, we’ll delve into Techcom Bank’s journey, the challenges they face in the Vietnamese market, and their strategic partnership with IBM, particularly their adoption of the Linux 1 platform.
About Chester Gorski
Chester Gorski grew up in the Chicago area and has most recently been living in California before moving to Vietnam two years ago. With his background and experience, he has taken on the responsibility of leading both IT and operations for Techcom Bank, a 25-year-old privately held bank competing in a market with over 42 banks.
Techcom Bank: A Brief Overview
- Founded 25 years ago
- Competing in a market with over 42 banks
- Largest joint stock bank by revenue and profit
- Serving a population where 70% are currently unbanked
- Rapid smartphone penetration and leapfrogging into digital technology
Embracing Customer Centricity
Techcom Bank has embraced a customer-centric approach, focusing on understanding their clients’ needs and developing solutions that best fit and address those needs. By shifting to this customer-focused model, they have been able to differentiate themselves in the market and capture the fruits of their customer-centricity.
The Shift to Agile Model and IBM’s Linux 1
Techcom Bank embarked on a transformation journey about two years ago, realizing that their current state was not going to get them to where they wanted to be in the future. Partnering with IBM, they made the strategic decision to adopt the Linux 1 platform, a move that has proven to be a game changer for the bank.
Key Wins and Success Stories
- Seamless migration of over 30 production applications in 90 days
- Over 40% total cost of ownership differential after migrating to the Linux 1 platform
- Enhanced capabilities, security, and scalability
- Improved reliability and ability to absorb large spike volumes
Future-Proofing Techcom Bank
With the adoption of the Linux 1 platform, Techcom Bank has established a future-proof architecture that will support their initiatives in CRM, cloud technology, and transaction banking. They have positioned themselves to leverage the scalability and data sharing capacity of the platform, setting the stage for an exciting next 3 to 5 years.
Conclusion
In conclusion, Techcom Bank’s partnership with IBM and their adoption of the Linux 1 platform have paved the way for significant advancements and success in the Vietnamese market. As they continue to innovate and embrace technology, they are well-positioned to lead the way in shaping the customer experience and driving financial inclusion in the region.
Stay tuned for more updates on Techcom Bank’s journey and their strategic partnership with IBM. Thank you for joining us in this insightful conversation with Chester Gorski, CIO and COO of Techcom Bank.
