We’re here in Las Vegas, at Qlik World 2023, and I have the pleasure of being joined by Kevin Hannigan, the Chief Learning Officer at Qlik. In this segment of the interview, Kevin sheds light on the challenges around data literacy and the significance of soft skills in this domain.
The Role of a Chief Learning Officer
Kevin describes his role as unique, encompassing various aspects such as educating customers on using Qlik’s products, promoting data literacy and analytics, upskilling the internal employee workforce, and collaborating with external stakeholders such as customers, partners, and universities.
The Importance of Data Literacy
Kevin emphasizes the importance of data literacy, likening it to reading comprehension with data. He highlights the need for critical thinking in interpreting data and its relevance to businesses. He also stresses the significance of avoiding bias and incorrect assumptions in the process of turning raw data into organizational wisdom.
The State of Data Literacy
Kevin acknowledges the evolving nature of data literacy, likening it to the phase where one is learning to walk but may stumble every few steps. While there is growing awareness of the importance of data literacy, there is still a need for educating individuals and organizations on what it truly entails.
Steps to Enhance Data Literacy
Kevin suggests several steps that organizations can consider to address the challenge of data literacy:
- Establishing data governance and strategy
- Focusing on education and awareness programs
- Embracing a culture of active listening and challenging assumptions
- Addressing bias and promoting collaborative decision-making
Soft Skills in Data Literacy
Kevin emphasizes the importance of soft skills in data literacy, particularly in active listening, challenging assumptions, and reducing bias. He notes that these skills are essential for effective data interpretation and decision-making.
Challenges in Learning and Unlearning
Kevin discusses the concept of unlearning, highlighting the need for individuals and organizations to consciously forget old ways of thinking and embrace new approaches to learning. He emphasizes the importance of a growth mindset in overcoming the challenges of unlearning.
Balancing Technical Expertise and Soft Skills
Kevin stresses the balance between technical expertise and soft skills in data literacy, noting that while technical skills are essential, 90% of data literacy is attributed to soft skills such as critical thinking and active listening.
Looking Ahead
In looking ahead, Kevin predicts that data will continue to play a significant role in organizations, and the need for data literacy will only grow. He encourages organizations to start conversations early and take proactive steps to enhance their data literacy capabilities.
In conclusion, Kevin’s insights shed light on the evolving landscape of data literacy and the pivotal role of soft skills in this domain. As organizations navigate the complexities of data, embracing a culture of learning and unlearning, and prioritizing soft skills will be key to unlocking the true potential of data.
To learn more about data literacy and how to enhance your organization’s capabilities in this area, reach out to Kevin and the team at Qlik to start a conversation today.
Thank you for reading!
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